Updated on: 03/12/2024
Terms of Service
In these Terms of Service, the following terms are employed with the meanings set out below:
Application: The Mirevo application, available on the Apple App Store and the Google Play Store.
Account：The Member’s dedicated personal area within the Application, which he or she accesses when he or she registers and connects to the Application. It enables the Member to access the Services. A Member may only have one Account.
Geographical position：your location, recorded by Mirevo and updated regularly when this option is enabled.
Chat：a function that sends a notification to the Member to whom you address it, and which also enables you to send him or her a private, personalized message to start a private conversation.
Member: A person registered with the Application.
Drawing:Invite other users to paint together, or you can also paint alone.
Premium Member: A Member who has a Mirevo Premium subscription.
Profile Certification: a function that enables the authentication of a Member’s Profile picture(s) to obtain the “Certified Profile” badge, which enables other Members to see that the photo of the Member’s face posted on his or her profile corresponds to his or her real visual identity while moving (via the photo).
Profile Photos: photos on your profile enabling the easy identification of the Member. The Member accepts to, at the very least, provide a photo of his or her face in which he or she is clearly recognizable, and place it in first position. These two criteria combined are an essential condition for using the Services.
Mirevo Premium: All charged Services offered by Mirevo in the form of a subscription whose duration is chosen by the Member.
Subscriber Member: member who has subscribed to Mirevo Premium.
Article 1: Scope
The TOS define the rights and obligations of the parties when using the Application. They form the basis of the contractual relationship between the Member and Mirevo.
1.1Conflicting Rules
These Terms of Service (TOS) determine the main rules of use for the Application. They are supplemented by additional policies – the Privacy Policy in order to provide the Member with clearer guidance on how to use the Application. In the event of a conflict between the various policies making the rules inaccessible, unintelligible and/or unpredictable, these TOS shall prevail over the Privacy Policy.
1.2 Independence of Provisions
Should any provision of these TOS be declared invalid or inapplicable due to the effects of a law, regulation or ruling by a court with relevant jurisdiction, the other provisions shall remain effective and in force, unless these TOS become distorted, or the obligations of the parties significantly thrown out of balance.
Article 2: Amendments to the TOS
2.1 Updates
Mirevo reserves the right, unilaterally and at any time, to add to or amend these TOS as it sees fit or to terminate the Services.
The Member will be informed of updates to the TOS via the Application and/or by email sent to the address provided by the Member. It is the Member’s responsibility to ensure that this email address is valid.
It is the Member’s responsibility to carefully read the updated TOS and to be fully aware of any changes ensuing from said updates.
Complete acceptance of the changes is implied by the Member’s continued use of the Application’s Services following the updates.
Should the Member not agree with changes made to the TOS, he or she can terminate the service and delete his or her account.
2.2 Immediate Effect
All new versions of the TOS shall be effective immediately for all Members.
Article 3: Governing Law and Dispute Resolution
3.1 Governing Law
These TOS shall be governed by French law, exclusive of its conflict of laws rules.
3.2 Dispute Resolution
In the case of dispute, the Member agrees to contact Mirevo directly in writing (by email or letter, to the email or postal address provided in article 15 hereof) prior to taking any judicial or extra-judicial action, in order to try and find an amicable settlement to this dispute.
Any challenge or dispute related to the formation, interpretation, performance or expiry of these TOS or in any connection therewith which has not been amicably settled shall be submitted to the relevant courts of HongKong.
Article 4: Registration
4.1 Application Download Options
The Application is available on the Apple and Google official download platforms . It can be downloaded free-of-charge from the Apple App Store and the Google Play Store, on iPhones running version iOS 10 or higher, and Android Smartphones running version 5 or higher.
4.2 Member’s Rights when Registering
Provided that the required conditions for Member status are met, Mirevo shall assign the Member a personal Account, which includes:
•A profile page
•An inbox
•A “notifications” option
A Member may only have one Account.
4.3 Obligations of the Member when Registering
The Member must be over the age of 18, and must guarantee that all information provided when registering is true and up-to-date.
Registration can be done in these ways:
- via a cell phone number: in this case, no information on the Member may be automatically retrieved and it is his or her responsibility to supply personal information such as first and last name, sex, date of birth as well as other additional information if desired and one or more personal photos at the time of registration.
- Via Apple or Google Sign in: it is the Member’s responsibility to provide information relating to him or her, such as first name, last name, gender, date of birth, and other additional information if he or she wishes. The Member must also provide one or more photos of himself or herself when registering.
Upon registration, the Member accepts these TOS and the Privacy Policy and agrees to fulfill his or her obligations, and particularly those set out in the Member Code of Conduct defined in Article 8 of these TOS.
Article 5: Services and Features
5.1 Purpose of the Service
Mirevo is an online drawing program where members can find other online friends to draw together within the app. The app automatically provides profiles for them based on the members' search preferences, their activity on their personal profiles within the app, their characteristics, and location. Members cannot modify the recommendation criteria. We believe these criteria are most likely to determine your compatibility with the profiles provided by the app.
Each member is free to chat with other members and draw and converse together, but must comply with the terms of service and the law.
5.2 Services for Members
Some of Mirevo’s services are available on the Application free of charge (apart from connection and telecommunications costs) for Members who agree to comply with these TOS, including:
• Invite users to draw together
• Viewing of other Members’profiles.
• Confidentially blocking all Members whose conduct justifies such an action.
• Confidentially reporting all Members whose conduct is contrary to the TOS or applicable law.
• Locating the points at which you’ve crossed paths with Members.
• Accessing the list of Members with whom he or she has crossed paths.
• Accessing suggested profiles.
• Receiving notifications.
• Consulting the FAQ and Tutorials.
• Completing his or her profile in compliance with the TOS.
Charged services provided via the Application are available to Members after purchasing a Pack or a Mirevo subscription, the conditions of which are set out in article 9.
Article 6: Protection of Personal Data
Mirevo is very concerned with the protection of your personal data and the respect of your privacy. We suggest that you read our Privacy Policy and to better understand how we process your personal data, available by clicking on the following links:
• Privacy Policy
Article 7: Mirevo’s Obligations and Liability
7.1 Technical Resources and Security
Mirevo agrees to provide the infrastructure and technical resources to provide a high-quality service to Members with an iPhone device running operating system version iOS 10 or higher, an Android Smartphone running version 5 or higher.
Mirevo cannot be held liable for any operating fault on the Member’s device or for any compatibility issue between the Application and the device.
In addition, every effort is made to ensure that the risks of fraudulent access to Mirevo’s system are minimized. In this respect, Mirevo uses a firewall or equipment located between the Internet and the company’s private network, in order to make its security more robust by filtering traffic to and from the internet. It is, however, impossible to fully guarantee the security of a network.
Mirevo is not responsible for any failures, interruptions or poor performance of the Member’s internet provider Services, or for any cause beyond Mirevo’s control which might interrupt or have an adverse effect on access to Mirevo Services.
The Member must have access to a secure email account. If such a precaution is not taken, or even if it is, while this probability remains low, the Member’s Account may be vulnerable to fraud.
Mirevo shall also endeavor to avert Members of any exceptional risk of receiving spam Messages or Messages claiming to have been sent by Mirevo. The Member must be attentive and vigilant in order to avoid being the victim of scams and report any of the above circumstances to Mirevo by sending a letter or email to the address provided in Article 15 hereof.
7.2 Illegal Conduct
Mirevo and its partners cannot be held liable for actions by its Members which are illegal or which incur criminal penalties, including but not limited to:
• All types of scams,
• All activities of a commercial or professional nature,
• Prostitution,
• Identity theft,
• An infringement of a third-party intellectual property right,
• An infringement of personal rights, such as image rights and the respect of the right to privacy.
• Any such behaviour may result in the suspension or termination of these terms and conditions of use in accordance with Article 15.4 herein.
7.3 Reporting and Community Moderation System
As a hosting provider and pursuant to Article 6.I-7 of the French Trust in the Digital Economy Act of June 21, 2004, Mirevo has no legal obligation to monitor the content sent or stored via the Application.
However, according to Article 6.I-3 of this law, as a hosting provider, Mirevo must set up a reporting and community moderation system in order to report some unlawful, abusive and prejudicial content.
In such case and after due verification by Customer Service, Mirevo commits to promptly remove the said content.
Pursuant to Article 6.I-5 of the French Trust in the Digital Economy Act: the knowledge of illicit content is deemed effective when the hosting provider is notified of following:
• The notification date
• The content transmitter’s identity
• A description of the disputed facts and their precise location (with the option of attaching screenshots of the disputed content);
• As well as the reasons for content removal, including the legal provisions and factual evidence;
• a copy of the correspondence sent to the author of the disputed content requesting its removal or modification, or proof that the author could not be contacted;
• as well as a statement confirming that the notifier believes they are acting in good faith and that the information is accurate and complete.
Mirevo has therefore equipped the Application with a reporting and community moderation system, allowing Members to report the content described in Article 6.I-7 of the French Trust in the Digital Economy Act if it constitutes apology for crimes against humanity, apology for and incitement to terrorism, incitement to racial hatred, incitement to hatred based on gender, sexual orientation or handicap and inter alia child pornography, incitement to violence against women and violation of human dignity.
Guided by an extremely strict professional ethic and refusing any association with violent or insulting Members as well as unlawful, abusive or prejudicial content, Mirevo’s team takes this reporting procedure very seriously, which may also be implemented in the case of statements contrary to accepted social etiquette.
Hence, when the content published by a Member is reported, the transmitter’s account can be suspended or terminated according to the conditions set forth in Article 14.4. This decision is based on the proof given by the report’s author and is made in order to ensure the withdrawal of the content in compliance with Mirevo’s legal obligations.
The Member having originally published the reported content will in no case be informed of the identity of the report’s author.
Outside the scope of this reporting system, the Member can decide to block another Member whose conduct does not comply with the rules of etiquette in order to prevent any conversation with him or her (mutual prevention of access to Likes, SuperCrushs, Messages and voice messages that have been sent in the past and of sending any messages in the future, or being alerted of the presence of a Member who has been blocked, particularly if they think this Member is bothering them in one way or another). This action is confidential and enables Members to control the Members with whom they want to keep in touch or not.
This reporting system is accessible and operational:
• On an iPhone: at the top right of the Member’s profile photo, and at the top right of the conversation with the Member in question;
• On an Android Smartphone: at the top right of the Member’s profile photo, and at the top right of the conversation with the Member in question;
Should content be published that was reported and that may be seen as a violation of law or regulations, the Member who is a victim of this content is encouraged to submit a complaint to the appropriate police authorities.
The reporting system put in place by Mirevo does not replace any complaint and judicial procedure against a Member who authored the reported content.
Any misuse of the community moderation system or any unjustified reporting of a Member shall be considered a breach of these TOS, and penalties may be imposed including Account suspension/termination, pursuant to Article 15.4 « Suspension/Termination of the Account by Mirevo in the event that a Member violates the terms and conditions of use » of the TOS, besides application of penalties pursuant to Article 6.I-4 of the French Trust in the Digital Economy Act or even legal proceedings, under which damages may have to be paid to victims.
In addition, in accordance with its Privacy Policy, Mirevo puts measures in place to support its Members' peace of mind and security on the Application.
7.4 Group Events
Any use of Mirevo Services to organize a group meeting of its Members constitutes a misuse of the Service. This is why using the Application to plan or organize a demonstration in a public place is strictly prohibited. Should such a meeting take place, Mirevo may not be held liable in the case of a public order offense or any damage caused by such meeting.
Article 8: Member Code of Conduct
8.1 Duty of Fairness and Honesty when Registering
In order to become a Member, all of the following conditions must be met:
• Must be an adult as specified by French law (minimum of 18 years old on last birthday).
• Must have honestly and truthfully filled out the Apple profile information or directly in the Application in the case of registration via a cell phone number via Google Sign in, or via the Mirevo Webapp. The Member must have provided the first name, sex and date of birth shown in his or her personal information.
• Must agree to regularly update the information provided when accessing his or her Account from the Application.
• Must have read these TOS and have accepted them when confirming his or her registration.
Mirevo does not have a legal obligation or the technical resources to verify the identity and age of Members. However, in the event of any doubt or cause for suspicion, or following the use of the “report” feature by a third party pointing to identity theft or fictitious or incorrect information, Mirevo shall conduct an investigation as quickly as possible and may correct the information provided where necessary without misrepresenting the Member’s profile.
For the duration of the investigation, Mirevo reserves the right to suspend the Account of any Member giving cause for suspicion as well as his or her access to the Application, and to conduct the necessary checks, in particular by asking him or her to send a copy of an official ID. The Member will be informed of the suspension of his or her Account via the application and/or by email to the address given by the Member pursuant to Article 14.4 hereof.
Should the Member be unable to provide said proof, or in the case of a proven offense under these TOS, Mirevo may terminate the Account of the Member in question in accordance with the conditions set out by Article 14.4 hereof.
The Member agrees to have only one single account. Failing that, Mirevo may delete the additional accounts, under the conditions described in article 14.4 hereof.
8.2 Duty of Fairness and Honesty during Use
In order to remain a Member, all of the following conditions must be met:
• Be honest and truthful in his or her statements.
• Only post photos and/or profile information that allow a Member to be easily identified, and at the very least, in first position, one Profile Photo as previously defined, meaning one in which your face can be recognized clearly, these two criteria comprising a fundamental condition for using the Services, excluding photos and/or information in which third parties or items with no connection to the person or Member appear, such that Mirevo reserves the right to delete, at its discretion, any photo and/or profile that does not meet these requirements.
• Refrain from posting any confidential information about others such as financial data.
• Refrain from posting any content or photos on the Application which are pornographic or which violate modesty and human dignity.
• Respect the private nature of content and conversations exchanged with other Members through the Application, and therefore refrain from disclosing the content of such Messages to third parties.
• Refrain from violating intellectual property or laws on personality rights.
• Refrain from disrupting public order.
• Refrain from committing defamation, and more generally from using insulting language, particularly of a racial or discriminatory nature.
• Comply with current laws and regulations.
•Refrain from inciting violence or advocating terrorism, war crimes or crimes against humanity.
• Refrain from infringing upon accepted etiquette and standards of politeness with other Members.
• Refrain from infringing upon the normal running of the Application’s Services or infrastructure in any way.
• Refrain from changing, copying, assembling, decompiling or otherwise attempting to use the Application’s source code, algorithms or software as well as those of Mirevo’s partners, for any purposes other than those provided in these TOS, especially for reverse engineering.
• Refrain from using robots or tools other than those provided by Mirevo when using the Application to contact other Members.
• Refrain from using the Application to arrange professional services (escort or other similar services).
• Refrain from approaching other Members with the aim of promoting paid services or products.
• Refrain from disclosing his or her login information to other Members, particularly the user name and password to his or her Account.
• Refrain from advertising or encouraging in any way the use of any other service, whether or not it is a competing service, and refrain from committing any offense relating to unfair competition.
• Refrain from using the Application to organize gatherings or demonstrations.
The Member shall not copy and/or disseminate, and/or transfer technical data that it might intercept on the network connected to the Mirevo application.
Furthermore, in the event of obviously abusive or excessive behaviour by the Member, especially if it is repeated and/or unfounded, with the intention of using the paid Services offered on the Application for free, Mirevo reserves the right to suspend the Member's Account under the terms of Article 15.4 of these terms and conditions of use.
Members also commit to abide by the following terms of use:
• Refrain from transmitting or exchanging fixed and/or animated content of an offensive, sexually explicit, illegal, dangerous, violent, bullying, disrespectful, defamatory or threatening nature;
• Refrain from using the Messages:
(i) for gambling, games of chance, lotteries or sweepstakes;
(ii) for the promotion of gambling, games of chance, lotteries or sweepstakes;
(iii) for the promotion, encouragement or facilitation of any illegal activity or activity violating the rights of a third party (including, but not limited to intellectual and industrial property rights, right to privacy and to personality);
(iv) to attempt to circumvent the feature’s safety measures or to use the feature for purposes other than the ones it is intended for, i.e., calling and communicating with your Crush spontaneously via video call for a limited duration.
8.3 Personal Use
The Member agrees to use the Application solely for personal use. The Mirevo network must not be exploited for commercial, promotional, electoral or recruitment purposes. It is strictly prohibited to send Messages of a marketing and/or commercial nature and/or newsletters via the Mirevo inbox, including but not limited to content, guidelines or hyperlinks to third-party sites or materials, particularly those of Mirevo’s competitors.
8.4 Member’s Liability
The Member is only liable for his or her own actions and for the data that he or she publishes via the Application.
Should Mirevo be held liable for any failure by the Member to comply with its obligations, the Member shall hold Mirevo harmless against any conviction made against it regarding the Member’s infringement of the law or of these TOS.
The Member may report unlawful content which violates French law or these TOS using the moderation tools provided by the Application in accordance with Article 7.3 hereof.
8.5 Photos
All photos of a pornographic or exhibitionist nature, or which violate modesty and are generally offensive to moral values are strictly prohibited. The publication of such photos will be considered a serious offense which can lead to the suspension and/or termination of the Member’s Account under the terms of Article 14.4 of these terms and conditions of use, in addition to any other penalties that may be imposed by the courts.
8.6 Account Management
The Member must regularly consult his or her inbox and notifications, which Mirevo will use inter alia to keep the Member updated on information pertaining to its Services. This information may also be sent to the Member’s email address obtained through Facebook Connect or directly provided by the Member when registering with a cell phone number, or via Apple, Google Sign in, or via the Mirevo Webapp.
The Member may access the Services of his or her Account by connecting to the Application using a confidential user name and password. The Member is solely responsible for his or her login information and must ensure that no third party may access them. In particular, the Member shall specifically hold Mirevo harmless against any communication, use or declaration made using his or her Account.
8.7 Equipment
The cost of equipment (hardware or software) required to access the Services together with all other costs related thereto, including telecommunications costs, shall be borne solely by the Member. The Member is solely responsible for the hardware used to access the Service.
Article 9: Charged Services
9.1 Purchase of Packs of Mirevo Subscriptions
Each Member may also sign up for a Mirevo subscription at any time.
Subscribers Members have access, in addition to free services, to additional services reserved for subscribers.
Subscription offers allow access to Mirevo Premium for a period corresponding to that of your subscription.
For eligible members, a promotional offer for a Mirevo subscription may be offered when the Member registers. This offer is valid for a limited period indicated in the offer. This offer is personal and valid only for first-time Mirevo subscribers and only once per Apple or Google Play account, depending on your device.
9.2 Payment Terms
Payment is due for the entire period of subscription at the time when the Mirevo contract is concluded.
Payment via your App Store or Play Store account. Payment is processed and managed by the Apple App Store or Google Play Store depending on your device.
Mirevo has no direct control over payment, exchange rate or transfer of funds nor on any possible fees inherent to these operations. Consequently, the Apple App Store and Google Play Store alone are liable for their payment terms and processes.
This is why Mirevo has no control over reimbursement of your purchase. Any requests related to payment must be sent to your Store.
Mirevo does not collect any banking information. Your bank details are collected and processed directly by Apple or Google and remain outside of Mirevo’s control.
Payment by debit card. Payment by debit card is possible on the Web Application and the Mobile Application on Android. It is managed via the Stripe payment platform. Any request relating to payment via the Web Application must be addressed to Mirevo's customer service department.
Mirevo does not collect any banking data. Your bank details are collected and processed directly by Stripe.
9.3 Contract Term and Renewal of the Mirevo Subscription
If the Member chooses to take out a Mirevo subscription, he/she will be bound from the date of subscription. The Mirevo access contract is binding between the parties from the date of its conclusion and for the duration of the chosen subscription period. In the event of termination by the Member before the end of the subscription period, the sums paid to Mirevo for this period will be forfeited and will not be returned to the Member.
Subscriptions are automatically renewed by default, unless the Member cancels using the dedicated function on the platform on which the Member has taken out the subscription (on the Apple App Store, the Google Play Store or the Application), which have a function enabling all subscriptions with application providers to be cancelled 24 hours before the previous subscription expires.
In the event of renewal of the subscription, and on receipt of automatic payment from your Store, Mirevo will validate your purchase and update your account, giving you access to Mirevo for a period corresponding to the amount received.
If you wish to circumvent this automatic renewal at the end of the subscription term set up by the Stores, you must deactivate it.
9.4 Early Termination of the Contract by the Member or by Mirevo
In the event of breach of the TOS or a legal provision by the Member, Mirevo has the right to terminate the contract, effective immediately and without prejudice. Mirevo is not required to justify its decision to terminate to the Member.
Article 10: Scope of the Offer
10.1 Premium Member Validity Period
Premium Member by Mirevo may only be used for the term during which the Account remains active, in compliance with the TOS.
Article 11: Communication with the Member
11.1 Push Notifications
The Member may receive push notifications through the Application to notify him or her of important events, including but not limited to:
• A Message or vocal message received from another Member,
• A Message from Mirevo relating to the Member’s Account and/or Services.
The Member may change his or her push notification preferences through his or her Account settings.
Article 12: Intellectual Property
12.1 Prerogatives related to Copyright
<The original works provided by Mirevo are exclusively owned by Mirevo. Mirevo holds all of the related rights.
Any representation and/or reproduction and/or distribution and/or partial and/or total exploitation of the content and Services provided by the Application, such as for example the software, animations, text, photos, videos, graphics and more broadly the general structure, through any method whatsoever and in any form whatsoever, in any format or through any medium whatsoever, is strictly prohibited without Mirevo’s prior, express and written authorization, and may give rise to legal proceedings.
These original works are protected by Articles L335-3 et seq. of the French Intellectual Property Code (Code de la propriété intellectuelle) currently in force in France, and this protection is international.
12.2 License
The usage rights granted by Mirevo to the Member are restricted to private and personal use. Any other use by the Member is prohibited without Mirevo’s prior, express and written authorization.
The Member grants Mirevo and its partners a free-of-charge, non-exclusive, international and permanent license for the use, reproduction, representation, modification and translation of any basic intellectual property-related component and personality rights (including rights of image, name, and voice) (text, photos, videos, etc.) that it may provide through the Application for the non-exclusive purpose of communicating with other Members.
Mirevo shall use this license in a manner which complies with image rights, respect of personality attributes, and respect of the right to privacy which protects the user’s personal data, without misrepresenting the true nature of the Member’s profile and therefore in keeping with this profile. This license permits Mirevo to ensure that these components are compatible with its technical performance or the required media formats. These rights are granted on an international basis and throughout the performance of these TOS between the Member and Mirevo.
The Member shall retain ownership of any content and personal data that he or she provides.
The Member shall hold Mirevo harmless against any legal action, appeal or conviction brought against him or her due to his or her infringement of a third party’s intellectual property rights. The Member shall hold Mirevo harmless against any claims or damages which may result from it including, but not limited to, requests for compensation.
As part of the Profile recommendation service, the Member grants Mirevo the same rights and guarantees of use as described in the aforementioned license. This is to enable the sending of the indicative selection of three profiles to other Members via the Application and via an editorial or themed newsletter sent by email. It should be noted that this list of recommendations may be different to the one the Member may find in their Profile on the Mirevo Application as Profiles are continuously refined based on their relevance and status.
Article 13: Counterfeiting, Unfair Competition and Parasitism
It is strictly prohibited to design a product similar to the Application or to create a derivative, and more generally to be guilty of parasitism, imitation, a smear campaign or any other act of unfair competition. Mirevo reserves the right, in this case, to serve a writ on the Member in question in view of obtaining compensation for the injury caused by the Member.
Additionally, the Member who succeeds in or attempts to grant licenses or sub-licenses, or to sell, resell, transfer, assign, distribute or commercially exploit in any other way, or to make available the Services or Application to a third party in any way shall risk serious legal penalties.
Article 14: Termination
14.1 Deactivation of the Account by the Member
The Member may deactivate his or her Account without notice through the Application if he or she no longer wishes to be visible on it.
Once the profile has been deactivated:
• The Member’s profile will be made invisible to other Members in the past, present and future.
• There will be no change to the legal obligation for data retention.
• In the event of an Account being reactivated during the one-year period following the closure of the Account, the details kept will be reallocated to the profile, which will be visible again.
14.2 Uninstallation of the Application by the Member
The Member may uninstall the Application from his or her cell phone at any time without notice. Consequently, the Member shall have no further access to the Application unless he or she downloads it again.
• The uninstallation of the Application does not delete the Member’s Account. It is therefore recommended to delete your Account on the Application before uninstalling it.
• The uninstallation of the Application has no incidence on the legal obligation for data retention.
• In the event of the Application being re-downloaded during the one-year period following the uninstallation of the Account, the details kept will be reallocated to the profile, which will be active again.
14.3 Deletion of the Account by the Member
The Member may decide, at any time and without notice, to permanently delete his or her Account using one of the following means:
By deleting it of his or her own accord from the Application, by going to the Settings of the application > Delete my account.
By sending a letter or email to Mirevo, whose postal address and email address are shown in Article 15 hereof.
Should the Member wish to start using the Application again after deleting his Account, he or she must register under the same terms and conditions as the initial registration.
Once the Account has been deleted:
• The Member’s profile will be made invisible to other Members.
<• The Member’s data shall be retained for one year as of this date, as regards in particular the legal obligations incumbent upon Mirevo in accordance with the terms set out by Article 9 of the Privacy Policy, and shall be permanently deleted thereafter.
The Member cannot reactivate his or her old Account.
14.4 Suspension/Termination of the Account by Mirevo in case of breach of TOS
In case of breach of TOS by the Member, his or her account can at any time and after prior warning be suspended as a safeguard measure for a reasonable period of time and then terminated as of right by Mirevo.
Mirevo will be entitled to suspend a Member’s account as long as necessary to allow Mirevo’s customer service team to make all investigations necessary following the report as required by Article 7.3 hereof or in case of presumed breach of TOS which may be remediated.
In its decision to suspend the Account, Mirevo will consider the seriousness of the violation and whether it is repeated or isolated. For example, in the event of suspension following misuse of the service, i.e. frequent supply of obviously illicit content and frequent and manifestly unfounded notifications and complaints, Mirevo will consider :
the volume of obviously illicit content/notifications or obviously unfounded complaints;
the relative proportion of these items in relation to the total number of items supplied or notifications submitted;
the seriousness of misuse (nature and consequences);
the Member's intention (where this can be determined).
The Member is invited to contact Mirevo customer service by email in order to obtain more information on the reasons for the suspension and in order to provide explanations and/or bring the proof that the breach has been remediated. Members may also turn to the internal complaints handling system set up by Mirevo.
If within 30 days following the notification of the account suspension, the Member has not contacted Mirevo customer service, or if the elements given by the Members did not help to remedy the breach, Mirevo will be entitled to notify the Member of termination of his or Account via the Application and/or by email and inform the Member of the period in which he or she cannot re-register for the Application. Unless stated otherwise, the duration of such removal is set at 1 year from the notification of termination of the Account.
Upon Termination of the Account:
• The Member’s profile will be made invisible to other Members;
• The remaining SuperCrushs or Boosts, in the Member’s Account on the day the Account is terminated shall be definitively deleted without the possibility to claim any reimbursement.
The Member will not be able to create another account for a maximum 1-year period from the notification of the Account termination.
14.5 Termination of Inactive Accounts by Mirevo
Mirevo will delete inactive accounts as defined below.
An account is considered inactive if after a continuous period of one year, both of the following conditions are met:
• The Application of the Member did not establish contact with Mirevo’s servers (including because of deactivation of the geolocation process); and
• The Member has not used the Application. In any event, the Account of a Subscriber Member is not considered inactive.
The Member will be informed by email sent to the address given in the Application of the deletion of his or her account subject to prior notice of eight (8) days.
During the period of notice, the Member may reactivate his or her Account, which results in the suspension of the termination procedure. All content from the Member’s profile will then be preserved.
At the end of the period of notice and in the absence of a contrary intention expressed by the Member, the Account will be automatically deleted by Mirevo.